I recently learned of a research organization that asked several thousand people, “What are the most serious faults of executives in dealing with their associates and subordinates?” (By the way, this also applies to teachers dealing with their students and parents with their children.) Several faults could be chosen. What do you think was mentioned …
Tag: understand
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Dec 05 2017
How It Feels to Be Hooked
It was the late 1940s. Eastern Airline’s chair, Captain Eddie Rickenbacker, had a problem. Customers were complaining because the airline was mishandling luggage far too often. When nothing else seemed to work, he decided to take drastic action. Rickenbacker called a special meeting of the management personnel in Miami. Eastern’s management flew to Miami and …
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