Beginning last September, Longmont residents calling 911 could make a new connection with the Nurse Navigation program, an innovative healthcare solution provided through American Medical Response (AMR). The program provides options for quickly reaching the appropriate level of medical care when calling 911.
Senior on Telephone
Residents will see no change in the 911 system for life-threatening emergencies. Calls made to 911 for urgent, life-threatening, or potentially life-threatening emergencies will result in the dispatching of Longmont Fire and AMR to assess symptoms and provide transport to a local hospital.
If a condition is determined not to be a medical emergency, callers will be transferred to a Nurse Navigator to determine an appropriate path for treatment and assist in coordinating care. This program gets our community members to the right level of care for their needs. There is no cost to the caller to access the Nurse Navigation system.
Longmont Nurse Navigators are licensed Colorado nurses with professional experience in emergency nursing. They are also specially trained in the practice of telephone triage. After triaging the caller, the nurses can connect callers to clinics in Longmont, arrange transportation to and from appointments and notify a clinic when a patient is arriving. Nurse Navigators can also connect callers directly to telehealth physicians who can provide care and prescribe medication if necessary.
The service does not require the caller to have medical insurance to access this service. Visit: www.longmontcolorado.gov/nursenavigation for additional information or call AMR at 855-228-1365.